Studio Policies and Terms of Use Agreement
Last updated on August 9, 2023.
Policy Agreement
All students are responsible for completing and signing a Policy Agreement annually.
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
If you register with our website, submit any information to our website or use any of our website services, we ask you to expressly agree to these terms and conditions.
You must be at least 16 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy. (We will never sell your data!)
Online registration requires full registration information and your acceptance by electronic signature of studio policies and liability waiver agreement.
Marketing Communications
If you opt in to receive marketing communications from us you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys and information about new events. We retain a record of your consent.
You can choose to no longer receive marketing communications by contacting us at info@nexusSLO.com or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.
Group Classes
NEXUS Group Classes by design are meant for groups of students. Instructors will focus on the class as a whole, and may not be able to give all students one-on-one guidance during a Group Class. If a Student would like additional attention from an Instructor, NEXUS recommends taking private lessons.
Partner Rotation
Group Classes are a communal experience, and NEXUS Instructors will often ask Students to rotate partners throughout the class. This is an important part of the NEXUS experience, as it allows Students to meet and dance with other Students, and encourages our solo members to come out to classes, and not worry that they will never have anyone to dance with. If two Students would prefer not to rotate dance partners, please let us know in advance and we will make sure to honor your request.
Timeliness
Please arrive on-time for your scheduled activities. Instructors often have back-to-back lessons, and will not be able to run over the scheduled time. Many Students prefer to come early to change shoes, stretch, and warm-up before their lesson.
Mutual Respect
NEXUS Students and Instructors commit to treating each other with dignity and respect before, after, and during their lessons and events. No degrading or insulting behavior, language, actions, etc. will be tolerated from either NEXUS Staff or Students. If any person in the studio feels like they have experienced such actions, we encourage them to inform a NEXUS Staff member promptly.
Friendly Community
More than anything, NEXUS wants our Students to feel safe and comfortable learning how to dance. No Student should feel intimidated or scared to ask any other member of the community to dance. Please introduce yourself to other students, dance with each other, and share your experiences here at NEXUS! If you are at all nervous, please speak with a NEXUS Staff member or Instructor and we will be happy to introduce you around!
No Ticket Transfer
Each NEXUS Event or Social is a unique occurrence. As such, tickets purchased for one Event or Social may only be used for that Event or Social, and may not be used or saved for a different one in the future. Additionally, no refunds or ticket resales are permitted for Events or Socials.
Hygiene
Social dancing involves touching and being close to other people, so we always encourage our Students to practice good hygiene! We provide free breath mints and hand sanitizer at the front desk, but also recommend each Student practice their own good personal hygiene routine before stepping on the dance floor.
Communal Space
NEXUS is a community driven space, and we ask all members of the NEXUS family to treat the space with kindness and respect. If you drop or spill something, please help clean it up promptly. If you have a lot of personal items, please store them in the coat closet and/or lockers. If your shoes are dirty or have rocks in them, please clean them before stepping onto the dance floor.
Private Lessons
Schedule and Length: All NEXUS Private Lessons are scheduled in 45-minute time blocks, between 1 PM and 9 PM, Monday to Friday. Lessons of other lengths, and at other times, can be discussed on a case-by-case basis with Nexus Staff. All private lessons may be used for 1- 2 Students.
Customization: NEXUS private lessons are customized to the specific needs and desires of each Student. NEXUS instructors will provide advice, guidance, and expertise for each Student’s program(s), but strive to work toward creating packages that meet each Student’s unique vision.
Cancellation: Private lessons may be canceled free of charge up to 24 hours before the start of the lesson. Lessons canceled with fewer than 24 hours’ notice will be automatically charged a Late Cancellation Fee according to the following schedule:
Type of Lesson Canceled Late Cancellation Fee
50 Lesson Package $5
30 Lesson Package $10
20 Lesson Package $15
10 Lesson Package $20
All other lesson types (such as, but not limited to, Foundation, New Student, Single Lesson, Groupon) $25
Lessons may be canceled via an email to info@nexusSLO.com, by calling (805) 904-7428, or by stopping by the studio in person. For all methods, please provide your name, lesson type, and the date/time of your scheduled lesson.
In support of this policy, all NEXUS students are asked to place credit or debit card on file with the Studio. This card will be automatically charged the Late Cancellation Fee in the result of a Late Cancellation. If for any reason there is not a valid card on file with the studio, a hold will be placed on the student’s account and the fee must be paid before the student may participate in any NEXUS group classes, private lessons, or events.
While we hope you never have to cancel a lesson, we understand that sometimes life happens and you will need to do so. However, NEXUS instructors are commission-based, and loss of a lesson at the last minute without adequate time to replace it can be detrimental to our instructors’ ability to support themselves.
Bulk Discount: Most NEXUS private lesson packages are based around the cost of a single private lesson. The larger a package a student buys, the greater discount a student will receive per lesson.
Early Termination: If a Student has paid for a package of private lessons, and not used all of the lessons, they may seek Early Termination of their package. However, each lesson already completed in the package will be retroactively charged at the current cost for a single private lesson, not the discounted package price. Additionally, all Early Terminations are assessed a 25% Early Termination Fee, based on the overall cost of the package. The student will then be refunded the difference. If the Early Termination Fee is greater than the value of the remaining lessons, no refund will be issued.
Example of an Early Termination: If the current cost for single private lesson is $100, but the Student bought a 10-lesson package at a discounted rate of $90 per lesson for $900 total. The Student has completed 4 lessons, and has 6 remaining, and requests an Early Termination. The 4 lessons they completed will be counted not as $90 each, but as $100 each (the current cost of a single private lesson). A 25% early termination fee of $225 (i.e. 25% of $900) will also apply.
The Student, therefore, owes the Studio $400 for the completed lessons, and $225 for the Early Termination fee. Since the Student paid $900, they will receive a $275 refund (i.e. $900 – $400 – $225).
Military Exception: A United States Military service member may request an Early Termination of a package without incurring an early termination fee if they are doing so for one of three reasons: entering active duty, permanent change of station (PCS) orders, or orders to deploy for a period of not less than 90 days. The service member must put their request to terminate the package in writing and must include a copy of their orders.
Lesson Expiration: Private Lesson packages expire according to the following Schedule:
Package Size Expiration Date
Single Lesson 6 months after purchase
Foundation Package 6 months after purchase
10 Lesson Package 12 months after purchase
20 Lesson Package 15 months after purchase
30 Lesson Package 18 months after purchase
Other Packages Case-by-case basis
Maximum Lessons: The maximum number of lessons per week any Student is permitted to take is fifteen (15). This is to prevent a single or small number of Students from reserving all instructor time. Note that this is still applicable in the final weeks before a package expiration. As such we encourage all Students to schedule out their lessons as early as possible.
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TERMS OF GROUP CLASSES
Schedule and Length: All NEXUS Group Classes are scheduled in 50-minute time blocks, at specific times between 1 PM and 9 PM, Monday to Friday. The current schedule of Group Classes can always be found at www.nexusSLO.com
Payment Options: Group Classes may be paid for in 3 ways: 1) Drop-in 2) Monthly Series 3) Invitation. Drop-in fees are paid on a class by class basis. Because we run our group classes as a 4-week series progression, we encourage participation for the full month. Invitations are reserved for Students who have purchased private lesson packages. Speak to a NEXUS Staff member for the most up to date information on how to receive invitations to Group Classes.
Drop-in Cancellation Policy:
Cancellations/rescheduling for pre-paid group lessons must happen at least 24 hrs in advance or you will be charged the full amount. There are no refunds for pre-paid group classes, but if you have an injury or illness that won’t allow you to participate, let us know and we will give you a credit for when you can return.
